Complaints Procedure

We have an internal procedure for handling complaints. Full details regarding our complaints procedures, including our complaints management policy, are available on request and will be provided when we acknowledge a complaint. If you have any complaint against us please contact our Compliance Director who will investigate your complaint.

If your complaint is not resolved promptly or when we respond to your complaint we will, where relevant, send you a copy of a booklet which explains any rights you may have to complain to the Financial Ombudsman Service (FOS), Exchange Tower, London E14 9SR. Further information is set out at

Frequently Asked Questions